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Grand Spa Etiquette

Always there for you
Please do not hesitate to let us know if you have special wishes, requests, or suggestions, our Spa Concierge will be happy to assist at grandspa@jjwhotels.com.

Your preferred appointment
Our spa treatments are carefully coordinated to ensure that all of our clients receive the personal attention they deserve. To ensure availability of treatment appointments, please contact us as soon as possible, ideally before arrival.

Cancellations & Arriving late
If for any reason you must cancel your appointment, please do so at least one hour before a scheduled treatment and the cancellation will be free of charge. We ask for your understanding that for cancellations at shorter notice or no shows, a cancellation fee of the price of the scheduled treatment - but no more than € 90 - will be charged. Arriving late may limit the time for your treatment. Depending on the length of you service a late arrival may be classified as a "no-show".

Your well-being in mind
If you have any health issues or special needs, please make us aware at the time of booking your appointment and speak to your therapist, who will assist in choosing the perfect treatments. For the optimum effect of men cosmetic treatments we recommend a shave about two hours before the treatment.

Time and balance
In numerology, six represents equilibrium, balance, and perfection. This is exactly how we want you to feel when you leave the Grand Spa on the 6th floor of the Grand Hotel Wien: perfectly in balance. So please take your time before and after your treatments, relax in our recreation areas and enjoy some refreshing glasses of fresh mountain water from the Styrian Wildalpen (Wildalpes).

Valuables and phones
Please store all valuables in your room safe. Since the Grand Spa is dedicated to equilibrium, recreation and well-being, mobile phones are not permitted.

Payment arrangement
Our Grand Spa Concierge will charge your Spa bookings to your room account.

Grand Spa No605

Opened daily from 6-22h

Sauna operation hours:
Summer (May until September): 16-22h
Winter (October until April): 6-22h

Steambath operation hours:
Summer (May until September): 16-22h
Winter (October until April): 6-11h and 15-22h

Treatments
10-20h and upon request

For enquiries and treatment bookings please contact grandspa@jjwhotels.com or +43-1-51580-1605

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Contact Grand Hotel Wien

Grand Hotel Wien
Kaerntner Ring 9, A-1010, Vienna, Austria

Tel: +43 (0)1 515 800
Fax: +43 (0)1 515 80 10
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Grand Hotel Wien

The Grand Hotel Wien in Vienna, Austria offers a living reminder of the majestic age of the Austro-Hungarian Empire. Combining luxury 5* Vienna accommodation with unparalleled customer service for guests demanding the very highest standards of hospitality in a Vienna luxury hotel.

The very special gift

On 05th and 06th of December, 2014, we welcome all Christmas-Anticipators, searchers for gifts and lovers of design, who want to grant their loved ones very special gifts this year, in our imperial ballroom.

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