- we will not collect personally identifiable information like your name, email, mailing address or telephone number ("Personal Information") in a manner inconsistent with this policy;
- we will not disclose your Personal Information to third parties except as described in this policy, or unless you have authorized us to do so in advance;
- we will allow you to view, correct or remove your Personal Information and other information that is accessible to you as part of your guest account and
- we will take reasonable steps to protect the security of the Personal Information we collect from you. The remainder of this policy describes our information handling practices in detail.
We collect, process and use your Personal Information for purposes of providing the services requested by you from us, and in particular to register and manage your account, process your reservations, requests, and payments, and to communicate with you in connection with the above-listed purposes. Refusal to provide Personal Information for the above-mentioned purposes may affect our ability to fulfill contractual obligations or to provide you with services, information, and or material requested by you. With your consent, we may also use your Personal Information in order to provide you with advertising and promotional materials relating to us or other third parties using automatic means (such as e-mail or fax.), as well as paper mail and operator-assisted phone calls. Certain Personal Information that you have provided us may be given to the airline, car rental agency, hotel or property, travel package vendor or other involved third parties to fulfill your travel arrangements.
If you decide to register with us or to make a reservation on this site, we will collect Personal Information about you, such as your name, email and mailing addresses, telephone number(s), credit card information, that you voluntarily share with us. We process Personal Information mainly by electronic and automatic means. Personal Information may also be processed in paper form. We collect Personal Information that is necessary for us to provide you with the services offered on our site. When you browse, reserve or purchase travel services through our site such information may be provided to the applicable vendors or other involved third parties to fulfill your travel arrangements, subject to the conditions described in the section "Sharing and Transfer of Personal Information" below.
Opt-in and Opt-out
As part of the registration process and reservation process, we allow you to choose whether you wish to receive advertisements, updates and promotions from us. We hope you will find these items interesting and informative. Nonetheless, we will only send you this information if you let us know by clicking the respective box that you consent to the use of your email addresses to deliver to you our periodic updates highlighting hotel specials, promotions, contests, sweepstakes and other travel opportunities available on our site (“opt-in”) . If you do not opt-in to receive these communications, we will not send them to you, and even if you do opt in, you will have the opportunity at any time to opt out if you change your mind.
Purchasing, Booking or Reserving Travel Services or Accommodations
Payment Information and Travel History
Whether or not you register with us, you will be able to book, reserve or purchase travel services or accommodations through our site. To do so, you must provide payment information to us - for example, your credit card specifics like card number, issuing bank, expiration date, cardholder name and billing address.
Additional Products and Services
Sharing and Transfer of Personal Information
For the purposes described above, we may transfer and share your information, in compliance with applicable data privacy laws and on a need-to-know basis, with third parties including contractors, agents or data processors, some of whom may be located outside of your home jurisdiction, to enable such parties to provide services to us and to improve our service offerings to you. We will establish appropriate contract terms or other protections to appropriately safeguard such data.
Storage of Personal Information
The Personal Information you provide will be transferred and stored in a jurisdiction that may not provide an adequate level of protection to Personal Information equivalent to that provided by your home jurisdiction. We have engaged as our data processor the service provider TravelClick Inc, 55 W 46th St 27th floor, New York, NY 10036, USA for purposes of processing your reservation request. For purposes of issuing post-stay guest surveys we have engaged as our data processor Qualtrics, LLC, 333 W River Park Dr., Provo UT 84604, USA.
In addition to the circumstances described above, Grand Hotel GmbH may disclose information you have provided if required to do so by law, court order, as requested by any government or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights or properties of Grand Hotel GmbH when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.
We maintain technical, electronic, and organizational security procedures to maintain the security of Personal Information, and safeguard Personal Information against unauthorized or unlawful processing and/or against accidental or unlawful loss, alteration, disclosure or access. Our security procedures include contractual terms with any contractors, agents or data processors that require such entities to protect the security and confidentiality of Personal Information in accordance with our standards.
It is your responsibility to safeguard any email or password that you have created or used in connection with this site, and to notify us if you ever suspect that the security and confidentiality of such email or password has been compromised in any way. You are solely responsible for any use of this site via your email and password.
Retention of Personal Information
We will maintain Personal Information for as long as we are required to do so by applicable law(s), or for as long as necessary for the purpose(s) described above for which it is processed. We will delete Personal Information when it is no longer needed and, in any case, upon expiration of the maximum storage term set forth by applicable law.
Notification of Changes
We may change this policy from time to time. If we decide to change this policy in a material way (for example, a change regarding disclosure of Personal Information), we will post notice of the change on our site. Your continued use of our site after we make changes to this policy is deemed acceptance of those changes. If any proposed change is unacceptable to you, you may request to that we remove your Personal Information (and/or that of other individuals for whom you made your travel reservations) from our records.
Our site provides links to other sites. When you click on one of these links, you are leaving our site and entering another site that we do not control and for which we cannot be responsible. You should carefully review the privacy statements or policies on any other site that you visit because those privacy statements or policies will apply to your visit to that site and may be very different from our policy. For purposes of issuing post-stay guest surveys we have engaged as our data processor Qualtrics, LLC, 333 W River Park Dr., Provo UT 84604, USA.
You have the right to access, review, correct, change or delete your Personal Information that you have provided to us by written request. You can also object to the processing of your personal data for marketing purposes, or, for legitimate reasons, for other purposes, by contacting us at firstname.lastname@example.org or by writing to us Grand Hotel Wien, Attn: Data protection coordinator, Kaerntner Ring 9, A-1010 Wien, Austria
Grand Hotel GmbH
Attn: Data protection coordinator
Kaerntner Ring 9
Last revised: MARCH 2018
What are Cookies?
When you visit our site, open our e-mails, or view our services online, we or an authorized third party may send you a cookie. Cookies are small text files located in your browser directory that may be placed on your computer, laptop, mobile phone, tabled or other device. When a website is accessed, a cookie that is placed on your device will send information to the party that has placed the cookie. Cookies are extremely common and used on a number of websites. Each cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value (usually a unique number). For a more thorough explanation of what cookies are and how they operate, please visit www.aboutcookies.org or www.allaboutcookies.org.
Why are Cookies useful?
Cookies allow a website owner to do useful things; for example, a cookie would permit a website owner to find out whether a device (and probably its user) has visited the website previously. In general, the purpose of cookies is to improve the performance of the website and the user’s experience in using that website. Cookies help to make a website work more efficiently, enable extra functionality, and provide website owners with additional information about your visit to a website. Cookies also allow a website owner to track overall site usage and determine areas that users prefer. Cookies help make the user’s visit to a website easier by recognizing the user upon return and providing a customized experience.
First Party and Third Party Cookies
Session and Persistent Cookies
Our sites may place session and persistent cookies on your device. Whereas the difference between a first party and third party cookie relates to the party controlling the initial placement of the cookie on your device, the difference between a session and a persistent cookie relates to the length of time the cookie lasts. Session cookies are cookies that typically last for as long as you are using your browser, or browser session. When you end your browser session, the cookie expires. Persistent cookies, as the name implies, are persistent and will last after you close your browser. This allows for quicker and often more convenient access to our website.
Linking of Cookie data with other data
Information gathered through usage of a cookie is not linked to any direct personal identifiers (e.g., your name or e-mail address), unless you register with the site or make a reservation via the site. Once you submit personal data on our sites (e.g., by registering or making a reservation) we may link such personal data with cookies or other data that are associated with your visit(s) to our sites. Before we do so, we will notify you of this fact and seek your consent or grant you a right to object, if required by the law.
Our sites may place or recognize a unique cookie or similar technologies on your browser for purposes of serving you targeted advertising (also referred to as “online behavioral advertising”). We also allow third parties to place their own cookies or similar technologies on your browser when you visit our sites, so that they can collect information about your online activities over time and across different sites, and serve customized advertisements to you as you browse the Internet.
These third parties may participate in the Self-Regulatory Program for Online Behavioral Advertising managed by the Digital Advertising Alliance. As part of this program, our targeted advertisements may be delivered with “AdChoices” icons that help you understand how information about you is being used and provide you with the ability to opt-out of such targeted advertising. Additionally, our websites that participate in third party behavioral advertising may also contain such icons. Please click on an AdChoices icon to learn more about your choices with respect to targeted advertising. To learn more about the Self-Regulatory Program for Online Behavioral Advertising, including how to opt out of such targeted advertising, please visit www.ghostery.com (Global); www.youradchoices.ca (Canada); and www.youronlinechoices.eu (European Union).
Disabling, Deleting, or Opting Out of Cookies
If you do not want to have cookies placed on your device by third parties, many of them offer ways to opt out. Where possible, we have provided a link in the table above that explains how to opt out of that third party serving you cookies.
However, please note that if you disable cookies, you may not be able to use the full functionality of our websites. In particular, you may have limited access to some areas or be transitioned to a different experience.
You may visit the following links from our third-party partners to opt-out of their tracking and learn about their privacy practices:
- Google Analytics: To opt-out, please download and install the Google Analytics opt-out browser add-on by visiting: tools.google.com/dlpage/gaoptout
There are other technologies that perform a similar function to cookies. These include web beacons and clear gifs. These are often used in conjunction with cookies to help a website owner understand its users better. When we send you newsletters or other messages we use these technologies as follows so that we can track e-mail open and click rates:
In order to determine a user's ability to receive HTML e-mail in addition to whether or not an e-mail has been opened, GRAND HOTEL GMBH includes a "web beacon" by Google Tag Manager or Signal in the majority of HTML e-mail messages we send. A web beacon (actually a small .gif image) is activated when an HTML e-mail is opened via a request for the image on our servers. This capability helps GRAND HOTEL GMBH send e-mails in a format that users can read and enables GRAND HOTEL GMBH to track the aggregate number of e-mails opened. The web beacon does not collect any personal data. Users that do not want to receive e-mail messages with web beacons can choose to receive their e-mails in text (non-HTML) format.
Grand Hotel GmbH
Attn: Data protection coordinator
Kaerntner Ring 9